Frequently Asked Questions

Everything you need to know before you book - from booking and payments to visas, health and what to pack.

How do I book a tour?

Open the tour you like and fill in the Book Now form on the right - just your name, country, travel date, number of adults and children, phone and email. You will receive an instant confirmation email with a PDF summary, and our team will contact you within 24 hours to confirm availability and your final price. You can also book on WhatsApp or by email.

How far in advance should I book?

For July to October and the Christmas and New Year period, book three to six months ahead - the best camps fill up early. At other times of year a few weeks is often enough, and we can sometimes arrange last-minute trips within days.

Can you customise an itinerary?

Yes. Every tour on our website can be adjusted - add or remove days, swap parks, change the accommodation level or combine Kenya with Tanzania, Uganda or Zanzibar. Tell us what you have in mind and we will design it for you.

Do you run private or group safaris?

Both. A private safari gives you your own vehicle and guide and complete flexibility. Shared group departures let you travel with other guests at a lower cost per person on set dates.

What kind of vehicle will we use?

Our safaris use 4x4 Land Cruisers or safari vans with pop-up roofs for easy game viewing and photography. Each vehicle comes with a professional English-speaking driver-guide.

What is included in the price?

It depends on the tour, and every tour page lists exactly what is included and excluded. Typically included are transport, your driver-guide, accommodation, meals while on safari, game drives and bottled water. International flights, visas, travel insurance, tips and drinks are usually excluded.

How do I pay, and is a deposit required?

Once you approve your itinerary we send an invoice listing the payment options for your booking. A deposit confirms the trip and the balance is due before you travel, on the date shown on your invoice. See our Easy Payments guide for full details.

Do I need a visa for Kenya?

Most visitors need an Electronic Travel Authorisation (eTA), applied for online at etakenya.go.ke before travelling. Many African and East African Community citizens are exempt. Tanzania and Zanzibar require their own visa. Read our Kenya entry requirements guide for more.

Do I need vaccinations?

A yellow fever certificate is required if you are arriving from a yellow fever risk country, and is strongly recommended if your trip crosses into Tanzania, Uganda or Zanzibar. Most safari areas are malarial, so speak to a travel clinic about antimalarials. See our yellow fever guide for details.

Is it safe to go on safari?

Kenya and its neighbours welcome many visitors each year, and safari areas are well set up for tourists. Your guide will brief you on staying safe around wildlife, and our team is on call throughout your trip. Check your government's travel advice before you book.

What should I pack?

Light layers in neutral colours, a warm fleece for early game drives, a rain jacket, comfortable walking shoes, a hat, sunglasses, sunscreen, insect repellent, binoculars and a camera. Soft bags are best, as light aircraft have strict luggage limits.

Can children join a safari?

Absolutely - families are very welcome. Some lodges and activities have minimum ages, for example gorilla and chimpanzee trekking permits are only issued to older children, so tell us your children's ages and we will plan accordingly.

Do I need travel insurance?

Yes. We ask all guests to hold comprehensive insurance that includes medical treatment, emergency evacuation and cancellation cover, and altitude cover if you are climbing Mount Kenya or Kilimanjaro.

Can I change or cancel my booking?

Our booking terms, sent with your invoice, explain how changes and cancellations work. Contact us as early as possible - we will always try to move your dates rather than see you lose your trip.

Still have a question? Our safari planners are happy to help - send us a message or chat with us on WhatsApp.

Ready to Start Planning?

Tell us your dates, budget and interests and we'll put together an itinerary built around you.

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