Many of the places you will visit are hours from a major hospital. Comprehensive travel insurance means that if something goes wrong - illness, injury, a cancelled flight or lost luggage - you can focus on getting help rather than on cost. We ask every guest to hold suitable cover from the day of booking until they return home.
This is the most important part of the policy. Make sure it covers emergency medical treatment and air evacuation from remote areas to a hospital in Nairobi or home, with a generous limit. In Kenya, air-ambulance services such as AMREF Flying Doctors provide rescue cover, and some travellers add a short-term evacuation membership for extra peace of mind.
Safaris are often booked months in advance and involve non-refundable deposits. Buy insurance as soon as you pay your deposit so that you are protected if illness or another covered event forces you to cancel or cut your trip short.
Standard policies often exclude high altitude. If you are trekking, check that your cover explicitly includes the summit height you are aiming for - up to about 5,000 metres for Point Lenana and around 6,000 metres for Kilimanjaro - including helicopter rescue.
Confirm that optional activities such as hot-air balloon flights, walking safaris, snorkelling or diving in Zanzibar are covered. Check the limits for cameras, binoculars and phones, which are often higher value than the standard single-item limit.
Keep your policy number and 24-hour emergency phone line with you, and share a copy with us when you send your travel details. Read the exclusions carefully - especially for pre-existing medical conditions - and declare anything relevant to your insurer.
Send us your dates and we'll put together an itinerary and quote based on what you've just read.
